29hoki Privacy Policy
This page describes what we collect when you use 29hoki and how we keep that data protected. We are committed to transparency about our data practices—how we handle your identity, payment information, and account activity. Our policy reflects the laws that apply to us and the safeguards we have chosen to implement.
When you open an account on 29hoki, you provide personal information during registration and verification. We use this information to operate our sportsbook and live-dealer services, process your deposits via DANA, e-wallet, mobile banking, or your bank account, and respond to your requests. We also collect data about your activity on our platform—which markets you access, how long you stay active, and technical details about your device. This policy explains what happens to that data.
We recognize that online gaming platforms hold sensitive information, and we take our obligation to protect it seriously. This page sets out our commitments and your rights under the laws applicable in the jurisdictions where we operate.
What We Collect on 29hoki
We collect several categories of data when you create a 29hoki account. Identity information includes your legal name, email address, phone number, date of birth, and your national identity number (required for Know Your Customer verification). We collect this during account setup and verify it by asking you to upload a photo of your ID card and a selfie holding it.
Financial data includes your payment method details. When you deposit funds on 29hoki, we record which method you used—whether that is DANA, e-wallet, mobile banking, or a bank transfer via local payment, online payment, e-wallet, or mobile banking. We also keep records of your withdrawals and any review windows applied to them. We do not store your full payment credentials; we work with licensed payment processors who handle that data.
Behavioural data covers your activity on our platform—which football leagues, Liga 1 matches, or esports markets (Mobile Legends, Free Fire, PUBG Mobile) you view, which live-dealer games you play, session duration, and device type. We also log your IP address and approximate location based on the internet connection you use. This helps us detect fraud and understand how 29hoki is used across different regions.
How We Use Your Data
We use your data to operate 29hoki and comply with law. Identity and payment data are required to verify your account, process your deposits and withdrawals, and meet regulatory obligations in the jurisdictions where we operate. Behavioural data helps us improve our platform, investigate suspicious activity, and personalise your experience—such as showing you matches relevant to your browsing history.
We share certain data with third parties who support our operations. Payment processors receive transaction details. Hosting providers and cloud infrastructure companies store our server data (which may sit outside your country). Fraud-detection services may receive your IP address and behavioural patterns. Customer support tools may see your account history when you contact us via email or live chat.
We do not sell your data to third parties
29hoki shares your information only with processors necessary for operating our platform and complying with law.
Your Rights and Our Policy on 29hoki
You have the right to access, correct, or request deletion of your personal data. Contact our support team to exercise these rights—we will respond within 30 days. You can also request that we stop using your data for marketing purposes (though we rarely use marketing emails on 29hoki; our messages focus on account security and mandatory notices).
We use cookies and similar technologies to remember your login, analyse traffic, and detect abuse. You can disable cookies in your browser settings, but some 29hoki features may not function properly without them. We do not use cookies to track you across other websites.
Our servers and backup systems are located in multiple countries. This means your data may be transferred outside Indonesia for storage and protection. We apply the same security standards regardless of location. If you have concerns about data transfers, contact us before opening an account.
We retain your data for as long as your 29hoki account exists, plus a period after account closure to comply with legal obligations and investigate disputes. If you close your account, we will anonymise your behavioural data after six months and retain only identity and financial records as required by law.
Contact 29hoki
If you have questions about how 29hoki handles your data, or to request access to your information, reach out to our support team. We are available to assist during standard business hours across the region, including major holidays such as Idul Fitri and Idul Adha. Your privacy concerns matter to us, and we undertake to respond promptly.